知识库 - Acronis

历史

Removed User 2020-5-9 上午11:18

差异

旧内容

内容

# 问题现象（介绍）
备份失败： 

“Windows error: (0x8007045D) The request could not be performed because of an I/O device error"
```
| Error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\219\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10170
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\219\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10170
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\219\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10170
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\219\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10170
|
| error 0x70003: Read error.
| line: 0x8ba4fa0bac28bee2
| file: e:\219\core\resizer\archive3\backup_partition.cpp:399
| function: `anonymous-namespace'::PartitionBackuper::ReadDrive
| $module: disk_bundle_vsa64_10170
|
| error 0x10c481: Failed to read the snapshot. To troubleshoot VSS issues, download and run Acronis VSS Doctor available at https://www.acronis.com/en-us/personal/vss-diagnostic-free-tool/
| line: 0x3fec04e376b89f07
| file: e:\219\core\fdisk\win_snapshot.cpp:529
| function: win_snapshot_volume::IoOp
| $module: disk_bundle_vsa64_10170
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: e:\219\core\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x45d
| $module: disk_bundle_vsa64_10170
|
| error 0xfff0: The request could not be performed because of an I/O device error
| line: 0xbd28fdbd64edb8f1
| file: e:\219\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x8007045d
| $module: disk_bundle_vsa64_10170
{noformat}
```

# 故障排除
检查受影响的代理计算机上的事件查看器日志。筛选具有“严重”，“错误”和“警告”级别的事件，并从备份失败之前或期间记录的以下来源搜索可能的错误/警告：volsnap，atapi，磁盘，BitLocker-Driver，Ntfs，stcvsm。有关如何使用Windows事件日志的更多信息，请参见[本文](https://kb.acronis.com/content/61335)。
在下表中找到合适的事件源和事件ID，然后按照“疑难解答”列中的说明进行操作。

# 解决方法
检查下表以查看在事件查看器中找到的消息，并按照故障排除步骤进行操作.

|提供商名称|事件ID|信息|故障排除|
|---|---|---|---|
|Volsnap|8|The flush and hold writes operation on volume C: timed out while waiting for a release writes command.|此错误意味着机器上的I / O太多了。检查备份期间正在进行的活动，例如防病毒检查，Windows Update等，并重新计划此操作或备份任务。|
|Volsnap|24|There was insufficient disk space on volume C: to grow the shadow copy storage for shadow copies of C:. As a result of this failure all shadow copies of volume C: are at risk of being deleted.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|25|Insufficient space on <X> drive to grow the snapshot storage. Snapshot storage is dropped.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|27|The shadow copies of volume <X> were aborted during detection because a critical control file could not be opened.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Volsnap|29|The shadow copies of volume <X> were aborted during detection.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Volsnap|35|The shadow copies of volume <X> were aborted because the shadow copy storage failed to grow.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|36|The shadow copies of volume <Х> were aborted because the shadow copy storage could not grow due to a user imposed limit.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|33|The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|atapi|11|The driver detected a controller error on <device_path>|如果控制器，电缆或与该控制器相连的设备出现硬件问题，则会出现此消息。 |
|Disk|7|The device, <device_path>, has a bad block.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X：/ r，其中X是您需要检查的驱动器号，例如chkdsk c：/ r|
|Disk|11|The driver detected a controller error on <device_path>.|如果控制器，电缆或与该控制器相连的设备出现硬件问题，则会出现此消息。|
|Disk|15|The device, <device_path>, is not ready for access yet.|确保此磁盘的驱动程序正确且最新。验证磁盘是否可访问并已初始化.|
|Disk|51|An error was detected on device <device_path> during a paging operation.|此消息通常表示驱动器或其控制器出现硬件问题。使用制造商提供的诊断实用工具测试硬盘驱动器。|
|Disk|153|The IO operation at logical block address 0xaf34080 for Disk 0 (PDO name: \Device\00000034) was retried.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X：/ r ，其中X是您需要检查的驱动器号，例如chkdsk c：/ r|
|Disk|157|Disk <X> has been surprise removed.|备份期间请勿删除磁盘。 确保驱动器不进入睡眠模式：转到控制面板->电源选项->更改计划设置->更改高级电源设置。在打开的“电源选项”框中，单击“硬盘”选项旁边的+号。在这里，您将在标题后关闭硬盘下看到所需的设置。将值更改为0。|
|Microsoft-Windows-BitLocker-Driver|24620|Encrypted volume check: Volume information on cannot be read.|如果您使用的是BitLocker，则此错误表明卷具有错误的块。如果您不在此计算机上使用BitLocker，则在BitLocker服务尝试枚举设备但失败时会出现此错误。如果计算机中的一个或多个磁盘由另一种加密软件加密，则会发生这种情况。|
|Ntfs|50|Windows was unable to save all the data for the file <path_to_the_file>. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Ntfs|55|The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.|确保磁盘控制器固件和驱动程序是最新的。确保所有第三方存储驱动程序和固件都是最新的。在受影响的卷上运行chkdsk实用程序。|
|Ntfs|137|The default transaction resource manager on volume <volume label> encountered a non-retryable error and could not start. The data contains the error code.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X：/ f，其中X是您需要检查的驱动器号，例如chkdsk c：/ f|
|Microsoft-Windows-Ntfs|140|The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume2.(The I/O device reported an I/O error.)|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X：/ f，其中X是您需要检查的驱动器号，例如chkdsk c：/ f|
|stcvsm||Volume shadow copy provider errors|https://kb.acronis.com/content/60226|

如果您未在表中找到任何事件，请从受影响的计算机中[收集系统报告](https://kb.tieten.cn/open.knowledge/view/9?offset=0)。

原文链接：https://kb.acronis.com/content/62916

新内容

内容

# 问题现象（介绍）
备份失败： 

“Windows error: (0x8007045D) The request could not be performed because of an I/O device error"
```
| Error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\219\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_10170
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\219\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_10170
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\219\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_10170
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\219\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_10170
|
| error 0x70003: Read error.
| line: 0x8ba4fa0bac28bee2
| file: e:\219\core\resizer\archive3\backup_partition.cpp:399
| function: `anonymous-namespace'::PartitionBackuper::ReadDrive
| $module: disk_bundle_vsa64_10170
|
| error 0x10c481: Failed to read the snapshot. To troubleshoot VSS issues, download and run Acronis VSS Doctor available at https://www.acronis.com/en-us/personal/vss-diagnostic-free-tool/
| line: 0x3fec04e376b89f07
| file: e:\219\core\fdisk\win_snapshot.cpp:529
| function: win_snapshot_volume::IoOp
| $module: disk_bundle_vsa64_10170
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: e:\219\core\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x45d
| $module: disk_bundle_vsa64_10170
|
| error 0xfff0: The request could not be performed because of an I/O device error
| line: 0xbd28fdbd64edb8f1
| file: e:\219\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x8007045d
| $module: disk_bundle_vsa64_10170
{noformat}
```

# 故障排查
检查受影响的代理计算机上的事件查看器日志。筛选具有“严重”，“错误”和“警告”级别的事件，并从备份失败之前或期间记录的以下来源搜索可能的错误/警告：volsnap，atapi，磁盘，BitLocker-Driver，Ntfs，stcvsm。有关如何使用Windows事件日志的更多信息，请参见[本文](https://kb.acronis.com/content/61335)。
在下表中找到合适的事件源和事件ID，然后按照“疑难解答”列中的说明进行操作。

# 解决方法
检查下表以查看在事件查看器中找到的消息，并按照故障排查步骤进行操作.

|提供商名称|事件ID|信息|故障排查|
|---|---|---|---|
|Volsnap|8|The flush and hold writes operation on volume C: timed out while waiting for a release writes command.|此错误意味着机器上的I / O太多了。检查备份期间正在进行的活动，例如防病毒检查，Windows Update等，并重新计划此操作或备份任务。|
|Volsnap|24|There was insufficient disk space on volume C: to grow the shadow copy storage for shadow copies of C:. As a result of this failure all shadow copies of volume C: are at risk of being deleted.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|25|Insufficient space on <X> drive to grow the snapshot storage. Snapshot storage is dropped.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|27|The shadow copies of volume <X> were aborted during detection because a critical control file could not be opened.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Volsnap|29|The shadow copies of volume <X> were aborted during detection.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Volsnap|35|The shadow copies of volume <X> were aborted because the shadow copy storage failed to grow.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|36|The shadow copies of volume <Х> were aborted because the shadow copy storage could not grow due to a user imposed limit.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|Volsnap|33|The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit.|快照存储空间不足。释放磁盘上的空间，或将存储移动到具有更多可用空间的卷中。|
|atapi|11|The driver detected a controller error on <device_path>|如果控制器，电缆或与该控制器相连的设备出现硬件问题，则会出现此消息。 |
|Disk|7|The device, <device_path>, has a bad block.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X:/ r，其中X是您需要检查的驱动器号，例如chkdsk c:/ r|
|Disk|11|The driver detected a controller error on <device_path>.|如果控制器，电缆或与该控制器相连的设备出现硬件问题，则会出现此消息。|
|Disk|15|The device, <device_path>, is not ready for access yet.|确保此磁盘的驱动程序正确且最新。验证磁盘是否可访问并已初始化.|
|Disk|51|An error was detected on device <device_path> during a paging operation.|此消息通常表示驱动器或其控制器出现硬件问题。使用制造商提供的诊断实用工具测试硬盘驱动器。|
|Disk|153|The IO operation at logical block address 0xaf34080 for Disk 0 (PDO name: \Device\00000034) was retried.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X:/ r ，其中X是您需要检查的驱动器号，例如chkdsk c:/ r|
|Disk|157|Disk <X> has been surprise removed.|备份期间请勿删除磁盘。 确保驱动器不进入睡眠模式：转到控制面板->电源选项->更改计划设置->更改高级电源设置。在打开的“电源选项”框中，单击“硬盘”选项旁边的+号。在这里，您将在标题后关闭硬盘下看到所需的设置。将值更改为0。|
|Microsoft-Windows-BitLocker-Driver|24620|Encrypted volume check: Volume information on cannot be read.|如果您使用的是BitLocker，则此错误表明卷具有错误的块。如果您不在此计算机上使用BitLocker，则在BitLocker服务尝试枚举设备但失败时会出现此错误。如果计算机中的一个或多个磁盘由另一种加密软件加密，则会发生这种情况。|
|Ntfs|50|Windows was unable to save all the data for the file <path_to_the_file>. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.|需要调查此问题。从受影响的计算机中收集Acronis系统信息，并与Acronis支持人员联系以获取对本文的引用。|
|Ntfs|55|The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.|确保磁盘控制器固件和驱动程序是最新的。确保所有第三方存储驱动程序和固件都是最新的。在受影响的卷上运行chkdsk实用程序。|
|Ntfs|137|The default transaction resource manager on volume <volume label> encountered a non-retryable error and could not start. The data contains the error code.|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X:/ f，其中X是您需要检查的驱动器号，例如chkdsk c:/ f|
|Microsoft-Windows-Ntfs|140|The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume2.(The I/O device reported an I/O error.)|使用chkdsk检查并修复磁盘上的错误：单击开始，在搜索类型cmd中，右键单击cmd.exe-  >以管理员身份运行。在命令提示符下，键入以下命令：chkdsk X:/ f，其中X是您需要检查的驱动器号，例如chkdsk c:/ f|
|stcvsm||Volume shadow copy provider errors|https://kb.tieten.cn/open.knowledge/view/160|

如果您未在表中找到任何事件，请从受影响的计算机中[收集系统报告](https://kb.tieten.cn/open.knowledge/view/9?offset=0)。

原文链接：https://kb.acronis.com/content/62916