知识库 - Acronis

历史

张宏邦 2022-8-10 下午6:42

差异

旧内容

内容

在某些情况下，诸如病毒扫描程序或其他安全套件之类的安全程序会阻止产品的功能。您可以通过将程序文件夹或可执行文件添加到排除项或白名单来解决此类问题。

### 将Acronis软件组件/文件夹添加到安全程序排除列表后，对于重新启动所有Acronis服务以同步更改至关重要。如果服务没有重新启动，则安全程序可能会继续阻止Acronis组件。

# Acronis Cyber Backup 15的解决方案


防病毒软件排除目录
	C:\ProgramData\Acronis
	C:\Program Files (x86)\Acronis
	C:\Program Files (x86)\Common Files\Acronis
	C:\Program Files\Acronis
	C:\Program Files\Common Files\Acronis

防病毒软件排除进程
	C:\Program Files\Acronis\CyberProtect\cyber-protect-service.exe
	C:\Program Files\Acronis\BackupAndRecovery\mms.exe
	C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
	C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
	C:\Program Files\Common Files\Acronis\Agent\aakore.exe
	C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedul2.exe
	C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedhlp.exe
	C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_monitor.exe
	C:\Program Files(x86)\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
	C:\Program Files\Common Files\Acronis\Agent\bin\adp-agent.exe
	C:\Program Files\Common Files\Acronis\Agent\bin\scan-agent.exe
	C:\Program Files\Common Files\Acronis\Agent\bin\task-manager.exe

# Acronis Cyber Backup 12.5和12的解决方案
请将以下程序文件夹添加到排除列表或白名单中：
```
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```

对于x64系统：
```
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
```

如果需要手动定义可执行文件，请参阅以下列表：
```
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files (x86)\Сommon Files\AcronisSchedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\AMS\SyncMachines.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\LicenseServer\acronis_license_service.exe
C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
C:\Program Files\Acronis\WebServer\ams_web_service.exe
C:\Program Files\Acronis\ZmqGw\zmqgw.exe

C:\Program Files\Common Files\Acronis\Agent\agent.exe (this executable only exists in builds before Update 4)
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (in builds before 14330)
C:\Program Files\Common Files\Acronis\TibMounter\tib_mounter_service.exe (in builds before 14330)
```
对于虚拟机，另外添加：`%APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe`


# Acronis Cyber Cloud的解决方案
```
C:\Program Files\BackupClient\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```

对于x64系统：
```
C:\ProgramData\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\BackupClient
C:\Program Files\Common Files\Acronis
```
如果您需要手动定义可执行文件，请参见以下列表：
```
C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\TrayMonitor\MmsMonitor.exe
```
对于虚拟机，另外添加：`%APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe `

# Acronis Backup 11.7/11.5/11/10的解决方案
请将以下程序文件夹添加到您的排除列表或白名单中：
```
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\Program Files (x86)\Acronis\ (for x64 Windows)
C:\Program Files (x86)\Common Files\Acronis\ (for x64 Windows)
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```
如果您需要手动定义可执行文件，请参见以下列表：
### （！）在x64系统中，以下路径以C:\Program Files (x86)\ 开头(而不是 C:\Program Files\ => ，例如  C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe)
```
C:\Program Files\Common Files\Acronis\Agent\agent.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\BackupAndRecovery\BackupAndRecoveryMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\TrayMonitor\TrayMonitor.exe
C:\Program Files\Acronis\Timounter\TimounterMonitor.exe
C:\Program Files\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\StorageNode\StorageServer.exe
```

# Acronis True Image的解决方案
将以下文件/文件夹添加到防病毒/安全软件的排除/白名单中（对于Windows Defender，请参见此处的说明）：
1）Acronis True Image安装文件的路径（如果问题出在安装软件上）
2）程序的可执行文件和配置文件所在的文件夹。 

请注意，默认情况下，文件夹C:\ProgramData在Windows资源管理器中处于隐藏状态。为了查看它，您需要在开始-控制面板-外观和个性化-文件浏览器选项-查看-显示隐藏的文件，文件夹和驱动器下启用隐藏文件和文件夹的显示。

64位Windows 7、8、10：
```
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files (x86)\Common Files\Acronis\TrueImageHome
C:\ProgramData\Acronis
```
32位Windows 7、8、10：
```
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\ProgramData\Acronis
```
32位Windows XP SP3：
```
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\Documents and Settings\All Users\Application Data\Acronis
```
Windows Vista和64位Windows XP：
不适用（Acronis True Image不支持这些操作系统）

3）如果安全软件在将文件夹添加到排除项之后仍然阻止Acronis True Image功能，则还需要将位于这些文件夹中的产品可执行文件列入白名单。

----
原文链接：https://kb.acronis.com/content/36429

新内容

内容

在某些情况下，诸如病毒扫描程序或其他安全套件之类的安全程序会阻止产品的功能。您可以通过将程序文件夹或可执行文件添加到排除项或白名单来解决此类问题。

### 将Acronis软件组件/文件夹添加到安全程序排除列表后，对于重新启动所有Acronis服务以同步更改至关重要。如果服务没有重新启动，则安全程序可能会继续阻止Acronis组件。

# Acronis Cyber Protect 的解决方案

请将以下程序文件夹添加到排除列表或白名单中：
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

对于 x64 系统：
C:\ProgramData\Acronis
C:\Program Files\BackupClient
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis

如果您需要手动定义可执行文件，请参阅此列表：
C:\Program Files (x86)\Common Files\Acronis\Agent\spawn.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector64\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedarq.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\tib_mounter_monitor.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe
C:\Program Files\BackupClient\BackupAndRecovery\asz_helper.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\BackupAndRecovery\schedmgr.exe
C:\Program Files\BackupClient\BackupAndRecovery\tibxread.exe
C:\Program Files\BackupClient\CommandLineTool\acrocmd.exe
C:\Program Files\BackupClient\CVTAgentTool\msp_port_checker_packed.exe
C:\Program Files\BackupClient\CyberDesktop\ConnectAgent.exe
C:\Program Files\BackupClient\CyberProtect\system_monitor_tool.exe
C:\Program Files\BackupClient\DmlHost\dml_host.exe
C:\Program Files\BackupClient\PermissionTool\permission_tool.exe
C:\Program Files\BackupClient\PyShell\bin\acropsh.exe
C:\Program Files\BackupClient\PyShell\python.exe
C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe
C:\Program Files\BackupClient\RemoteInstall\acroinst2.exe
C:\Program Files\BackupClient\RemoteInstall\web_installer.exe
C:\Program Files\BackupClient\UpdateController\acp-update-controller.exe
C:\Program Files\BackupClient\UpdateController\product_info.exe
C:\Program Files\BackupClient\UpgradeTool\migrate_credvault.exe
C:\Program Files\BackupClient\UpgradeTool\upgrade_tool.exe
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service_no_ic.exe
C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-agent.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-rest-util.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-wu-tool.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cred-store.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cyber-desktop-service.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cyber-scripting-executor.exe
C:\Program Files\Common Files\Acronis\Agent\bin\feedback-collector.exe
C:\Program Files\Common Files\Acronis\Agent\bin\grpm-sync-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\grpm.exe
C:\Program Files\Common Files\Acronis\Agent\bin\mi-monitoring.exe
C:\Program Files\Common Files\Acronis\Agent\bin\network-isolation-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\sh-inventory.exe
C:\Program Files\Common Files\Acronis\Agent\bin\task-manager.exe
C:\Program Files\Common Files\Acronis\Agent\bin\updater.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_dump.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_migration.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_update.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\logmc.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\openssl.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Uninstaller.exe
C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\AutoPartNt.exe
C:\Program Files\Common Files\Acronis\ETLTool\etl-tool.exe
C:\Program Files\Common Files\Acronis\Utils\acronis_encrypt.exe


# Acronis Cyber Backup 12.5和12的解决方案
请将以下程序文件夹添加到排除列表或白名单中：
```
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```

对于x64系统：
```
C:\ProgramData\Acronis
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
```

如果需要手动定义可执行文件，请参阅以下列表：
```
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files (x86)\Сommon Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\AMS\SyncMachines.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\LicenseServer\acronis_license_service.exe
C:\Program Files\Acronis\TrayMonitor\MmsMonitor.exe
C:\Program Files\Acronis\WebServer\ams_web_service.exe
C:\Program Files\Acronis\ZmqGw\zmqgw.exe

C:\Program Files\Common Files\Acronis\Agent\agent.exe (this executable only exists in builds before Update 4)
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe (in builds before 14330)
C:\Program Files\Common Files\Acronis\TibMounter\tib_mounter_service.exe (in builds before 14330)
```
对于虚拟机，另外添加：`%APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe`


# Acronis Cyber Cloud的解决方案
```
C:\Program Files\BackupClient\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```

对于x64系统：
```
C:\ProgramData\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\BackupClient
C:\Program Files\Common Files\Acronis
```
如果您需要手动定义可执行文件，请参见以下列表：
```
C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\TrayMonitor\MmsMonitor.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
```
对于虚拟机，另外添加：`%APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe `

# Acronis Backup 11.7/11.5/11/10的解决方案
请将以下程序文件夹添加到您的排除列表或白名单中：
```
C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\Program Files (x86)\Acronis\ (for x64 Windows)
C:\Program Files (x86)\Common Files\Acronis\ (for x64 Windows)
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)
```
如果您需要手动定义可执行文件，请参见以下列表：
### （！）在x64系统中，以下路径以C:\Program Files (x86)\ 开头(而不是 C:\Program Files\ => ，例如  C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe)
```
C:\Program Files\Common Files\Acronis\Agent\agent.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Acronis\BackupAndRecovery\mms.exe
C:\Program Files\Acronis\BackupAndRecovery\BackupAndRecoveryMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Acronis\ARSM\arsm.exe
C:\Program Files\Acronis\TrayMonitor\TrayMonitor.exe
C:\Program Files\Acronis\Timounter\TimounterMonitor.exe
C:\Program Files\Acronis\BackupAndRecoveryConsole\ManagementConsole.exe
C:\Program Files\Acronis\AMS\ManagementServer.exe
C:\Program Files\Acronis\StorageNode\StorageServer.exe
```

# Acronis True Image的解决方案
将以下文件/文件夹添加到防病毒/安全软件的排除/白名单中（对于Windows Defender，请参见此处的说明）：
1）Acronis True Image安装文件的路径（如果问题出在安装软件上）
2）程序的可执行文件和配置文件所在的文件夹。 

请注意，默认情况下，文件夹C:\ProgramData在Windows资源管理器中处于隐藏状态。为了查看它，您需要在开始-控制面板-外观和个性化-文件浏览器选项-查看-显示隐藏的文件，文件夹和驱动器下启用隐藏文件和文件夹的显示。

64位Windows 7、8、10：
```
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files (x86)\Common Files\Acronis\TrueImageHome
C:\ProgramData\Acronis
```
32位Windows 7、8、10：
```
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\ProgramData\Acronis
```
32位Windows XP SP3：
```
C:\Program Files\Acronis
C:\Program Files\Common Files\Acronis
C:\Documents and Settings\All Users\Application Data\Acronis
```
Windows Vista和64位Windows XP：
不适用（Acronis True Image不支持这些操作系统）

3）如果安全软件在将文件夹添加到排除项之后仍然阻止Acronis True Image功能，则还需要将位于这些文件夹中的产品可执行文件列入白名单。

----
原文链接：https://kb.acronis.com/content/36429