由 问题现象
- 代理安装失败，并显示“安装过程中出现致命错误”
- 使用 MSI 技术分析安装日志时，您会看到错误“目录服务无法分配相对标识符”
MSI (s) (D8:E4) [10:24:00:588]: Invoking remote custom action. DLL: C:\Windows\Installer\'..'.tmp, Entrypoint: InstallGroups
1: [10:24:00:713]: InstallGroups: execution started
1: [10:24:00:713]: InstallGroups: CustomActionDataTraced::GetProperty: name = MsiHiddenProperties, value = AddMachineCertificate;AddUserCertificate;ANTI_TAMPER_PASSWORD;DeleteMachineCertificate;DeleteUserCertificate;ESX_PASSWORD;ESX_USER;HTTP_PROXY_PASSWORD;HTTP_PROXY_PASSWORD_ENCODED;MMS_SERVICE_PASSWORD;PASSWORD_FOR_RAIN;PASSWORD_FOR_RAIN_ENCODED;REGISTRATION_CLIENT_ID;REGISTRATION_PASSWORD;REGISTRATION_PASSWORD_ENCODED;REGISTRATION_REFRESH_TOKEN;REGISTRATION_TOKEN;RollbackAddMachineCertificate;RollbackAddUserCertificate;RollbackDeleteMachineCertificate;RollbackDeleteUserCertificate
1: [10:24:00:713]: InstallGroups: CustomActionDataTraced::GetProperty: name = CURRENT_LANGUAGE, value = es
1: [10:24:00:760]: InstallGroups: CustomActionDataTraced::GetProperty: name = UserGroups, value = Cyber Operators
1: [10:24:00:869]: InstallGroups: InstallGroup::Execute: Name = Cyber Operators
1: [10:24:00:869]: InstallGroups: InstallGroup::Execute: CustomActionDataTraced::GetProperty: name = Cyber Operators_WillBeInstalled, value = 1
1: [10:24:00:885]: InstallGroups: InstallGroup::Execute: CustomActionDataTraced::GetProperty: name = Cyber Operators_Description, value = Members of this group are allowed to access to Local console and Cyber Protect Monitor.
1: [10:24:00:900]: InstallGroups: InstallGroup::Execute: Creating group. Name = ''..' $ Cyber Operators'. Description = 'Members of this group are allowed to access to Local console and Cyber Protect Monitor.'.
1: [10:24:01:197]: InstallGroups: an error has been thrown:
Error 0x140bb8
| linea: 0x8e9561535b69d7c5
| archivo: d:\709\core\winex\user_iterator.cpp:386
| funcion: Windows::LocalGroupAdd
| $module: custom_actions_msp_vsa64_s_31286
|
| error 0xfff0: The directory service was unable to allocate a relative identifier
| linea: 0xbd28fdbd64edb90c
| archivo: d:\709\core\common\error.cpp:334
| funcion: Common::Error::AddNTStatus
| code: 0x10002010
| $module: custom_actions_msp_vsa64_s_31286
1: [10:24:01:557]: InstallGroups: ErrorReporter::OnError: result = 1
CustomAction InstallGroups returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (D8:30) [10:24:01:682]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (D8:30) [10:24:01:682]: User policy value 'DisableRollback' is 0
MSI (s) (D8:30) [10:24:01:682]: Machine policy value 'DisableRollback' is 0
The action terminated at 10:24:01: InstallExecute. Return value 3.
问题原因
此问题通常是由于环境中存在两个域并且其中一个域被禁用引起的。
解决方法
1.如果环境中有两个域，请执行以下操作：
- 确保两者都可用
- 如果其中一个故意脱机，请将其删除并相应地重新配置设置
2.如果环境中只有一个域，请执行以下操作：
更多信息
有关此问题的其他信息，请参阅这篇Microsoft文章
如需进一步帮助，请联系 Acronis 中文支持