问题现象

备份失败，带有错误:

Windows error: (0x80070001) Incorrect function
完整的错误日志示例：

| Error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\'
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'Disks/volumes to Y:\Acronis\01\'
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_vsa64_12210
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de27
| file: e:\306\enterprise\managers\gtob\protection\agent_engine\protect_command.cpp:213
| function: `anonymous-namespace'::ProtectCommand::SafeExecute
| $module: agent_protection_addon_vsa64_12210
|
| error 0x1350035: 2 activities have not succeeded. One of them is displayed.
| line: 0x2e7e9e174f1fb719
| file: e:\306\enterprise\common\tol\replica\event_processor.cpp:110
| function: Tol::`anonymous-namespace'::CreateCumulativeError
| FailCount: 0x2
| $module: agent_protection_addon_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: service_process_vsa64_12210
|
| error 0x1350016: TOL: Failed to execute the command. Backing up
| line: 0x8d165e86fb81959b
| file: e:\306\enterprise\common\tol\command\command.cpp:461
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: 8F01AC13-F59E-4851-9204-DE1FD77E36B4
| $module: gtob_backup_command_addon_vsa64_12210
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:\306\enterprise\managers\gtob\util\impl\convert_batch_result.cpp:58
| function: Gtob::Backup::ConvertBatchResult
| $module: disk_bundle_vsa64_12210
|
| error 0x10424: Failed to commit operations.
| line: 0xb43e776571144df0
| file: e:\306\processor\diskadm\da_operation.cpp:204
| function: DaProcessor::OperationImpl::Execute
| $module: disk_bundle_vsa64_12210
|
| error 0x70003: Read error.
| line: 0x8ba4fa0bac28bef1
| file: e:\306\core\resizer\archive3\backup_partition.cpp:414
| function: `anonymous-namespace'::PartitionBackuper::ReadDrive
| $module: disk_bundle_vsa64_12210
|
| error 0x10c481: Failed to read the snapshot. To troubleshoot VSS issues, download and run Acronis VSS Doctor available at https://www.acronis.com/en-us/personal/vss-diagnostic-free-tool/
| line: 0x3fec04e376b89f07
| file: e:\306\core\fdisk\win_snapshot.cpp:529
| function: win_snapshot_volume::IoOp
| $module: disk_bundle_vsa64_12210
|
| error 0x9: Unknown status.
| line: 0x2aacb7b2ab852ac
| file: e:\306\core\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x1
| $module: disk_bundle_vsa64_12210
|
| error 0xfff0: Incorrect function
| line: 0xbd28fdbd64edb8f1
| file: e:\306\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| code: 0x80070001
| $module: disk_bundle_vsa64_12210

故障排查

检查受影响的代理计算机上的事件日志查看器。 筛选具有“严重”，“错误”和“警告”级别的事件，从备份失败前或备份期间记录 中搜索可能的错误/警告，主要关注事件来源volsnap、atapi、disk、BitLocker-Driver、Ntfs、stcvsm： 有关如何使用Windows事件日志的更多信息，请参见本文。
在下表中找到适当的事件源和事件ID，然后按照“故障排查”列中的说明进行操作。

解决方案

检查下表以了解在事件查看器中找到的消息，并按照故障排查步骤进行检查

如果您未在表中找到任何事件，请从受影响的计算机中收集系统报告，并联系Acronis支持。 请参阅以下文章，以获取有关如何收集系统报告的详细信息：
Acronis Backup 12.5：如何收集系统信息

原文链接：https://kb.acronis.com/content/62919