问题现象（介绍）

备份失败，并出现以下错误：
The activity has failed because the machine has been shut down unexpectedly

Additional info:------------------------
Error code: 56
Module: 307
LineInfo: 0xEC69AD9EEEB1A213
Fields: {"$module":"agent_protection_addon_vsa64_12960"}
Message: The backup has failed.
------------------------
Error code: 202
Module: 309
LineInfo: 0xFAD14A153F74757D
Fields: {"$module":"agent_protection_addon_vsa64_12960"}
Message: The previous system shutdown was unexpected (system crash, sudden power loss or reset button)
------------------------
Error code: 10001
Module: 20
LineInfo: 0xFAD14A153F747562
Fields: {"$module":"agent_protection_addon_vsa64_12960"}
Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
------------------------
Error code: 10001
Module: 20
LineInfo: 0xFAD14A153F747562
Fields: {"EventID":"41","Channel":"System","$module":"agent_protection_addon_vsa64_12960","Computer":"SEKLP041-DE.office.chameleonfowarding.com","providerName":"Microsoft-Windows-Kernel-Power","providerGUID":"331C3B3A-2005-44C2-AC5E-77220C37D6B4"}
Message: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

问题原因

如果系统在备份过程中崩溃，重启或意外关闭，则会发生此错误。

故障排查

1. 检查可能的外部重新启动原因：电源故障，用户干预，硬件问题。
2. 检查系统日志以调查崩溃的根本原因：
   • 打开Windows事件查看器：开始 -> 搜索中，键入eventvwr.exe并按Enter。
   • 导航到Windows日志 -> 系统。单击过滤当前日志。在“ 包含/排除事件ID”中，指定6008。 检查日志中是否有与意外关闭大约在同一时间发生的其他事件。

原文链接：https://kb.acronis.com/content/62942