问题现象

备份或其他活动失败，并出现以下错误：

{"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug":{"msg":"Post https://dc-cloud.acronis.com/bc/idp/token: dial tcp x.x.x.x:443: connectex: A socket operation was attempted to an unreachable network."}}"

完整错误日志的示例：

Error code: 10551508
Fields: {"$module":"disk_bundle_vsa64_23094","IsReturnCode":1}
Message: Failed to find archive 'F0274833-473B-44C5-84ED-269118F9451F-62BA40C8-98CA-47B3-XXXX-XXXXXXXX'.
------------------------
Error code: 47316996
Fields: {"$module":"service_process_vsa64_23094","Domain":"AGENT_CORE","HttpStatus":500,"Reason":"INTERNAL_ERROR","code":3}
Message: {"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug":{"msg":"Post https://dc-cloud.acronis.com/bc/idp/token: dial tcp x.x.x.x:443: connectex: A socket operation was attempted to an unreachable network."}}
------------------------
Error code: 38207511
Fields: {"$module":"service_process_vsa64_23094","status":500}
Message: {"domain":"AGENT_CORE","code":"INTERNAL_ERROR","debug":{"msg":"Post https://dc-cloud.acronis.com/bc/idp/token: dial tcp x.x.x.x:443: connectex: A socket operation was attempted to an unreachable network."}}

问题原因

网络问题，具体原因需要调查。

故障排查

1. 此错误通常表明网络接口控制器（NIC）存在问题：请确保其正常运行并且网络可用；
2. 在受影响的代理计算机上运行连接验证工具，并检查是否已打开所有必需的端口：请参阅 Acronis Cyber​​ Protect Cloud和Acronis Cyber​​ Backup 12/12.5：连接验证工具

收集信息

如果建议的步骤不能帮助解决问题，请收集以下信息并联系技术支持：

1. 连接验证工具的输出（拍摄连接检查结果的屏幕快照或将结果保存到文本文件中）
2. 受影响的代理计算机的系统报告：
   Acronis Cyber​​ Backup 12.5：请参阅收集系统信息

原文链接：https://kb.acronis.com/content/65531