#513 Acronis Cyber Backup 12.5:如果托管位置被重命名,则删除存档将失败,并显示“Unknown location”

icon佟裕在 2021-7-9 上午11:08 编写
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现象

1.您在Acronis存储节点上创建了一个托管位置,并将备份保存到该位置。
2.您编辑了托管位置并将其重命名。
3.尝试从重命名位置删除备份时,操作失败,原因是:Unknown location <old vault name>

Unknown location: 'vault1'.
DATE AND TIMEMar 16, 2020, 12:26:20
CODE0x01350016+0x01350016+0x01350016+0x01350016+0x01350016+0x01350016+0x01350016+0x00A100DB+0x00A10015+0x0027003B+0x0027003B+0x009A000C+0x00270006
MODULE309
MESSAGETOL: Failed to execute the command. Deleting recovery points
Additional info:------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"management_server_vsa64_15847","CommandID":"19926590-DC92-4835-8458-34CE45061FAD"}
Message: TOL: Failed to execute the command. Deleting recovery points
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"ams_dms_vsa64_15847","CommandID":"19926590-DC92-4835-8458-34CE45061FAD"}
Message: TOL: Failed to execute the command. Deleting recovery points
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_15847","CommandID":"ADB12096-4F68-4B48-B2D2-23CF5B6EAC4B"}
Message: TOL: Failed to execute the command. Deleting archives
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"staging_command_vsa64_15847","CommandID":"ADB12096-4F68-4B48-B2D2-23CF5B6EAC4B"}
Message: TOL: Failed to execute the command. Deleting archives
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"mms_vsa64_15847","CommandID":"4504F8D4-2727-42AB-BB4F-A42EDBB790A0"}
Message: TOL: Failed to execute the command. Tol::IsolateCommand
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"service_process_vsa64_15847","CommandID":"1ACDF6BD-769F-42B5-9C7A-1FC8B1B297E1"}
Message: TOL: Failed to execute the command. Deleting archives
------------------------
Error code: 22
Module: 309
LineInfo: 0x8D165E86FB819597
Fields: {"$module":"staging_command_vsa64_15847","CommandID":"1ACDF6BD-769F-42B5-9C7A-1FC8B1B297E1"}
Message: TOL: Failed to execute the command. Deleting archives
------------------------
Error code: 219
Module: 161
LineInfo: 0x0B320396ADFE3D36
Fields: {"$module":"disk_bundle_vsa64_15847","IsReturnCode":"1"}
Message: Failed to delete the archives.
------------------------
Error code: 21
Module: 161
LineInfo: 0x9FC3EE39511C2ACA
Fields: {"$module":"disk_bundle_vsa64_15847"}
Message: Cannot find location.
------------------------
Error code: 59
Module: 39
LineInfo: 0x09A79F20828BCACC
Fields: {"$module":"disk_bundle_vsa64_15847","IsReturnCode":"1"}
Message: Failed to obtain information about location 'bsp://xxx.xxx.xxx.xxx/vault1/'.
------------------------
Error code: 59
Module: 39
LineInfo: 0xAF0695FA9D42708B
Fields: {"$module":"storage_server_vsa64_15847","IsReturnCode":"1"}
Message: Failed to obtain information about location 'bsp://xxx.xxx.xxx.xxx/vault1/'.
------------------------
Error code: 12
Module: 154
LineInfo: 0xAF0695FA9D426EDE
Fields: {"$module":"storage_server_vsa64_15847"}
Message: Invalid URI is specified: 'bsp://xxx.xxx.xxx.xxx/vault1/'.
------------------------
Error code: 6
Module: 39
LineInfo: 0xAF0695FA9D426ED4
Fields: {"$module":"storage_server_vsa64_15847"}
Message: Unknown location: 'vault1'.

问题原因

产品中的问题。此重命名的托管位置的元数据包含可能导致此错误的旧名称。
此问题将在Acronis Cyber Backup的未来版本中修复。

解决方法

从存储节点中删除托管位置,然后将其添加回来:
1.从列表中删除备份位置:连接到管理控制台,进入“备份”->“位置”,选择重命名的位置,然后单击右侧菜单中的“删除”。
2.单击设置 - 存储节点,选择将管理位置的存储节点,然后单击添加位置
3.指定备份位置的名称。在地址字段中,选择代理将用于访问该位置的存储节点名称或IP地址。
4.在“路径”字段中,输入文件夹路径或浏览到包含备份的文件夹。单击“完成”。Acronis Cyber Backup Management Server将自动从备份位置填写设置。
5.重新尝试删除备份。

原文链接:https://kb.acronis.com/content/64634

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