问题现象

1. 您已经创建了一个具有大型虚拟磁盘（磁盘大小超过 300Gb）的虚拟机的备份；
2. 当您使用Run as VM 选项恢复备份时，操作完成并出现以下错误：

中文日志：
无法准备操作，错误代码：7'找不到磁盘，确保所有硬盘都安装在机器中。

英文日志：
Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.'

完整日志：

中文日志：
错误 0x728099：无法修复虚拟机“vm:52cd3d83-5fea-61e1-516a-8ffb56ecff07?type%3dvmwesx”的磁盘几何结构。
| 行：0x28314c961de7d9d0 
| 文件：e:/422/enterprise/migration/impl/manager_vmbackup.cpp:3297 
| 功能：FixDiskGeometry 
| $模块：disk_bundle_tape_off_glxa64_13400 
| 
| 错误 0x1490003：备份失败。
| 行：0x1cd98aae889424f9 
| 文件：e:/422/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58 
| 功能： ConvertBatchResult 
| $模块：disk_bundle_tape_off_glxa64_13400 
| 
| 错误 0x10424：无法准备操作。
| 行：0x145a191bfe9050c1
| 文件：e:/422/processor/batch/batch.cpp:108 
| 功能：执行
| $模块：disk_bundle_tape_off_glxa64_13400 
| 
| 错误 0xa0001：无法准备操作。错误代码：7'找不到磁盘。确保所有硬盘都安装在机器中。 
| 行：0x6b87e19a45f35d88 
| 文件：e:/422/processor/diskadm/da_native_batch.cpp:152 
| 功能：_准备
| $模块：disk_bundle_tape_off_glxa64_13400

英文日志：
 error 0x728099: Failed to fix the disks geometry of virtual machine 'vm:52cd3d83-5fea-61e1-516a-8ffb56ecff07?type%3dvmwesx'.
| line: 0x28314c961de7d9d0
| file: e:/422/enterprise/migration/impl/manager_vmbackup.cpp:3297
| function: FixDiskGeometry
| $module: disk_bundle_tape_off_glxa64_13400
|
| error 0x1490003: Backup has failed.
| line: 0x1cd98aae889424f9
| file: e:/422/enterprise/managers/gtob/util/impl/convert_batch_result.cpp:58
| function: ConvertBatchResult
| $module: disk_bundle_tape_off_glxa64_13400
|
| error 0x10424: Failed to prepare an operation.
| line: 0x145a191bfe9050c1
| file: e:/422/processor/batch/batch.cpp:108
| function: Execute
| $module: disk_bundle_tape_off_glxa64_13400
|
| error 0xa0001: Failed to prepare operations. Error code: 7 'Disk is not found. Ensure that all the hard disks are installed in the machine.' 
| line: 0x6b87e19a45f35d88
| file: e:/422/processor/diskadm/da_native_batch.cpp:152
| function: _Prepare
| $module: disk_bundle_tape_off_glxa64_13400

问题原因

产品中的问题。

解决方法

此问题已在更新 5（内部版本 16180）中修复，请更新版本。

原文链接：https://kb.acronis.com/content/63495