问题现象（介绍）

• 您正在尝试在远程机器上安装代理程序
• 安装失败，出现错误：“上下文句柄与任何已知的上下文句柄不匹配”或“The context handle does not match any known context handles ”

  完整的错误信息如下：
  Error code: 22
  Modules: 309
  Line Info: 0x8D165E86FB819597
  Fields: {"CommandID":"F67F2F21-8511-438B-A4F4- 
  80C250FAC590","$module":"management_server_vsa64_16428"}
  Message: TOL: Failed to execute the command. Adding agents to the management server
  ------------------------
  Error code: 22
  Modules: 309
  Line Info: 0x8D165E86FB819597
  Fields: {"CommandID":"F67F2F21-8511-438B-A4F4- 
  80C250FAC590","$module":"remote_installation_addon_vsa64_16428"}
  Message: TOL: Failed to execute the command. Adding agents to the management server
  ------------------------
  Error code: 22
  Modules: 309
  Line Info: 0x8D165E86FB819597
  Fields: {"CommandID":"97362C4F-AF94-43BF-9EA7- 
  4F8E01D90248","$module":"remote_installation_addon_vsa64_16428"}
  Message: TOL: Failed to execute the command. Remote installation of agents
  ------------------------
  Error code: 22
  Modules: 276
  Line Info: 0x67BE6875CD4600DD
  Fields: {"$module":"remote_installation_addon_vsa64_16428"}
  Message: Failed to get information about remote machine '' (Windows OS was expected).
  ------------------------
  Error code: 5
  Modules: 276
  Line Info: 0xAC0572B83EE95C0C
  Fields: {"$module":"remote_installation_addon_vsa64_16428"}
  Message: Failed to connect to the service.
  ------------------------
  Error code: 61
  Modules: 69
  Line Info: 0x935A2B77507E56EE
  Fields: {"$module":"remote_installation_addon_vsa64_16428"}
  Message: Failed to install the service.
  ------------------------
  Error code: 15
  Modules: 69
  Line Info: 0xD4B32A925E8F6B69
  Fields: {"$module":"remote_installation_addon_vsa64_16428"}
  Message: Failed to create the service.
  ------------------------
  Error code: 24
  Modules: 69
  Line Info: 0xC6E4B837213F69CD
  Fields: {"$module":"remote_installation_addon_vsa64_16428"}
  Message: 'LsaAddAccountRights' function has failed.
  ------------------------
  Error code: 65520
  Modules: 0
  Line Info: 0xBD28FDBD64EDB90C
  Fields: {"$module":"remote_installation_addon_vsa64_16428","code":"3489857541"}
  Message: The context handle does not match any known context handles
  

问题原因

微软方面的问题。

解决方法

升级到Acronis Cyber Protection 15，这个问题就不会再出现了。

另请参见：
Acronis Cyber Protect 15：如何下载免费升级版
升级到Acronis Cyber Protect 15

原文链接：https://kb.acronis.com/content/70491